BUSINESS COMMUNICATION

AIM OF THE MODULE

The aim of this module is to provide managers with the necessary skills to communicate effectively in a business or organizational environment. The major functions of communications in the workplace are discussed and the framework for the development of a communication strategy is outlined. Participants will learn more about negotiation skills and communication channels.

LEARNING OUTCOMES

On completion of this module the learner will be able to:

• Describe the concepts of communication in the workplace
• Explain the functions of communication
• Discuss the communication process
• Distinguish between formal and informal communication
• Demonstrate an understanding of effective listening skills
• Develop personal communication skills