The purpose of this module is to introduce employees of small businesses to the principles of communication and the importance of customer service. The communication process is covered in detail and it includes sections that deal with conflict management and conflict resolution. Learners will gain a better understanding of customer needs and the importance of a service delivery that addresses the needs of customers.
On completion of this module the learner will be able to:
A number of short courses are available for entrepreneurs and owners of small or medium businesses who want to improve their managerial skills and gain a better understanding of the business environment in which they operate.