The purpose of this module is to introduce the learner to the value of customer care and client orientation as a contributor to continue business growth. Service delivery is explored in the context of client orientation and the need to develop long-term relations with customers or clients. The customer service chain is introduced and reference is made to the link that exists between loyal customers and satisfied employees. The course is of value to employees who have frontline contact with customers and who want to gain a better understanding of customer service as a catalyst for continued success.
On completion of this module the learner will be able to: