quality control priciples | quality control systems | customer expectations | quality assurance system

SHORT COURSES : MANAGEMENT & SUPERVISORY DEVELOPMENT

QUALITY MANAGEMENT

AIM OF THE MODULE:

The aim of this module is to introduce learners to the principles of quality control and to assist them with the design and evaluation of a quality control system for a small business or a new venture. The overriding principle is to meet customer expectations through a systematic and documented approach with due consideration given to innovation, standards and specifications.

LEARNING OUTCOMES:

On completion of this module the learner will be able to:

  • Explain the elements of quality management
  • Explain concepts, systems and principles of quality
  • Explain quality planning
  • Design a Quality Assurance System to specification
  • Apply quality management in procurement
  • Introduce quality planning

Management and supervisory development courses are available for established businesses that require career and personal development for their employees. These courses provide participants with a better understanding of the dynamics that drive successful businesses.